What makes Covenant different?
We believe that a Covenant is more than just a promise and we endeavor to offer an experience that is beyond purchasing a product. Our process here at Covenant is very simple. It begins and ends with meeting your needs. Over the years it has become very evident that clear communication = proper expectations and proper expectations = happy clients. Several types of services are offered ranging from a free pricing estimate for various types of projects to custom designs.
Step 1: INTRODUCTION: Setting up an appointment
Whether clients call us on the telephone or fill out a Contact Form online the process begins with learning about your family needs, how you intend to use the space as well as special features being sought. At Covenant we believe strongly that it is critical to design for function. Our professional consultants are trained to listen for keys that assist in developing solutions.
Step 2: EXPLORATION: On – Site Evaluation
The goal of the initial meeting is to get a clear picture of your desires and present a clear picture of Covenant’s capabilities. Over the years the best outcomes always follow an on-site visit attended by both the husband and wife to discuss the project. At that time we seek to accomplish the following:
Step 3: DESIGN & PROPOSAL: The Next Step
In order to offer a specific proposal for any project a plan or design needs to be finalized. Sometimes our clients already have design plans created by an architect or landscape designer, which can be used to create a formal bid. Covenant also offers professional design services for a fee. Once the design process is completed and approved a detailed agreement is prepared outlining all aspects of the project.
Step 4: CONSTRUCTION: Before, During and After
Communication is key in this phase as well. We go to great lengths to keep our clients informed. Video messages are sometimes used to show job progress or to request clarification about an aspect of the build. We also send periodic text message updates and of course we are available by phone during business hours. Prior to the actual build the owner and members of the team have reviewed the project and then go over the special details again on-site. Whenever the client desires to participate in the preconstruction meetings they are always welcome. Each project is supervised by a principle of the company rather than just a superintendent.
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